The Threat To The UK (England, Wales, Scotland And Northern Ireland) From Terrorism Is SUBSTANTIAL.

Privacy Policy

1. Introduction

Guardian FM values the privacy of its clients, website visitors, job applicants, and other stakeholders.
This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and the rights you have
regarding your personal data.

Guardian FM is committed to handling data according to relevant UK data protection laws and good practices, as outlined
in our broader Corporate Social Responsibility framework.

2. Who We Are / Data Controller

Guardian FM”, its affiliates and operating entities (as defined on our website), are the data controller
responsible for the personal data that we collect from you.

Email for Info:
info@guardianfm.co.uk

Email for Support:
support@guardianfm.co.uk

Address: Office No 801, Floor 8th, Crystal Tower, Business Bay, Dubai, UAE

3. What Information We Collect

We may collect the following categories of personal data, depending on your interaction with us:

  • Contact Information: name, email address, phone number, postal address for clients, potential
    clients, job applicants, or when you contact us.
  • Company/Organisation Information: if you represent a business or organisation, their name,
    address, and relevant business contact details.
  • Service & Contract Data: details relevant to our services (security, cleaning, concierge,
    facilities management, consultancy, etc.), contract terms, service history, invoicing and payment records.
  • Usage Data: information about how you use our website, including IP address, browser type,
    device information, pages visited, time & date collected via cookies or similar technologies (if used by the site).
  • Communications Data: records of your communications with us (emails, phone calls, messages),
    including enquiries, feedback, job applications.
  • Employee Data: for job applicants or employees — data necessary for recruitment, hiring,
    personnel management, in compliance with our internal policies (e.g., equality, diversity, grievance, disciplinary)
    as described under our CSR commitments.

4. How We Collect Information

  • When you voluntarily fill in contact forms, enquiry forms, job application forms, or otherwise contact us.
  • When you request services, sign a contract with us, or interact with our staff.
  • When you browse or use our website (if cookies or analytics tools are used).
  • When we are required to store information for contractual, legal, or accounting purposes (e.g. invoicing,
    contractual records).

5. How We Use Your Information

  • To provide you with services (facilities management, security, cleaning, consultancy, etc.), manage contracts,
    invoicing, fulfilment, and customer support.
  • To respond to enquiries or job applications you submit.
  • To communicate with you about our services, changes to terms, or other service-related matters.
  • To manage our internal operations, staff, and compliance with company policies (e.g., equality & diversity,
    grievance/disciplinary procedures) in line with our CSR commitments.
  • To maintain records including financial, accounting, legal compliance as may be required by law.
  • To improve our website and services, understand user behaviour (if analytics are in use), and manage our business
    operations efficiently.
  • Where required, to comply with legal obligations, prevent fraud, or protect the rights, property, or safety
    of Guardian FM, clients, or others.

6. Data Sharing and Third Parties

We do not share your personal data outside Guardian FM except as necessary for the purposes above, or when required
by law. Possible exceptions/uses may include:

  • Sharing with third-party service providers (e.g., payment processors, accounting service, IT service providers)
    strictly under confidentiality obligations and only for purposes necessary to deliver services.
  • Sharing with legal or regulatory authorities if required by law.
  • Transfer of personal data to a new owner or entity, in the unlikely event of sale or transfer of Guardian FM’s
    business, with commitment to maintain privacy protections.

Guardian FM will not sell or rent your personal information to external organisations for marketing or
other purposes.

7. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected. For example:

  • For active service contracts during the term of the contract and for a reasonable period thereafter (to meet
    accounting, legal, or warranty requirements).
  • For enquiries, communications, and applications until the matter is resolved or no longer needed.
  • For legal obligations (e.g., financial or regulatory record-keeping) for the duration required by applicable laws.

Once data is no longer needed, we will delete it or anonymize it to prevent identification.

8. Security of Your Data

Guardian FM employs appropriate technical and organisational measures to safeguard your personal data
against unauthorised or unlawful access, accidental loss, destruction, or damage. Access to personal data is limited to
staff and contractors who need it to perform their job duties under strict confidentiality.

9. Your Rights

Depending on applicable data protection laws, you have rights regarding your personal data held by Guardian FM,
including the right to:

  • Request access to the personal data we hold about you.
  • Request correction or update of your personal data if it is inaccurate or incomplete.
  • Request deletion (erasure) of your personal data where we no longer need it or you withdraw consent and no legal
    reason requires retention.
  • Request restriction of processing under certain conditions.
  • Object to processing where processing is based on legitimate interest or for direct marketing.
  • Withdraw consent at any time if processing is based on consent (when applicable).

If you wish to exercise any of these rights, please contact us at the details given below.

10. Links to Other Websites

Our website may contain links to external websites or third-party services. This Privacy Policy does not apply to
those external sites. We recommend reviewing the privacy policies of any website you visit after following such a link.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data — including
requests to access, update, or delete data — please contact us:

Email:
info@guardianfm.co.uk
(or
support@guardianfm.co.uk)

Phone:
+44 203 500 1905

Address: Units A & B, The Business Centre, Romford RM3 8EN, UK

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this document will reflect
the latest revision. We encourage you to review this page periodically. Continued use of our services or website after
changes constitutes acceptance of the updated policy.